Intercultural Communication

The following materials were produced by Literacy NOW. Each title links to a brief description, sample pages, and an on-line order form.

Workplace Materials
Library Materials

Oh, Now I Understand! Intercultural Communication in the Workplace:
A Handbook for Supervisors of Limited English Speakers
Jamie Treat, Elisabeth Mitchell, 1995, 42 p, $10.

A resource for managers, supervisors and co-workers, this booklet serves as a supplement to the Intercultural Communication in the Workplace training. The guide contains clearly illustrated examples of techniques for improving communication with limited English speaking employees.
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Check It Out: A Handbook for Library Staff
Elisabeth Mitchell. 1999, 18 p. $10.

This illustrated companion guide to the Intercultural Communication in the Library Workshop contains a wealth of practical tips for communicating with limited English speaking patrons and resolving misunderstandings that may have a cultural basis within the library setting. Samples of solutions included. The handbook is included with the training or is available separately.
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Check It Out Visuals: A Package of Graphics for Libraries
Jamie Treat. 1999, 49 p. $35

Contained in a three-ring binder, this package includes pictures for communicating common library concepts, terms and policies for use in any library: ready to use illustrations of library situations, icons of specific library vocabulary, grids for explaining policies with space for your library's specific information, and the Handbook for Library Staff described above listing various ways to use the visuals within the library.
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